Walk-in or virtual — we make it easy to get the care you need
Choose the option that works best for you — both offer the same quality care
Visit any branch in person
Video or phone consultation
A simple, step-by-step guide for first-time and returning patients
Walk in during opening hours. No need to call ahead — just come through and approach reception.
First-time patients: Fill in a short registration form. Returning patients: Just confirm your details.
We'll call your name when a doctor is ready. Wait time is usually 15–45 minutes depending on the day and time.
The doctor will listen, examine, diagnose, and advise. Ask any questions you have — this is your time.
If needed, you'll receive a prescription or referral letter before you leave. Take it to any pharmacy.
Clear, upfront pricing for all services — no hidden fees
What happens next — from lab results to repeat prescriptions
Available within 3–5 working days. We'll call you, or you can collect them at the branch.
If the GP recommends a follow-up, book at reception or via telehealth for existing patients.
If you need a specialist, we'll provide a referral letter. You arrange the specialist appointment directly.
Take your script to any pharmacy. Repeat prescriptions can be arranged via telehealth for existing patients.
If you're unsure whether to walk in or use telehealth, just visit your nearest branch — we'll guide you from there.